We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products.
They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand.
About the Role
This is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You’ll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression.
Key Responsibilities:
- Responding promptly and professionally to customer queries via email, phone, and messaging platforms
- Managing and resolving customer complaints efficiently, always aiming for a positive outcome
- Maintaining the brand’s excellent customer satisfaction ratings
- Building strong, lasting relationships with both new and existing customers
- Monitoring order fulfilment and resolving delivery issues with couriers
- Updating and managing customer data accurately
Ideal Candidate Profile
- Strong background in customer service, ideally in a senior or fast-paced environment
- Excellent communication and problem-solving skills
- A self-starter who takes ownership of customer issues and follows through to resolution
- Flexible and willing to go the extra mile to deliver an exceptional service
- Passionate about sport and excited to contribute to the growth of a premium brand
Company Values
The team operates with a clear set of values at its core:
- Respect and collaboration
- High energy and a positive mindset
- Personal responsibility and ownership
- A commitment to going above and beyond
- A team-first attitude and open, honest feedback
What’s on Offer
- Competitive salary of £30,000 – £36,000 per annum
- Performance-based bonus scheme
- Clear opportunities for career progression
- Supportive and ambitious team culture
- Free on-site parking
- Casual dress and modern working environment
- Regular company events and team socials
- Employee discounts on premium products
- Company pension scheme
Working hours: Monday to Friday, 8-hour shifts. Some weekend availability may be required.
Ready to take the next step in your career?
Apply now to be part of an ambitious team building something special.
